What your role can see
Two things decide which apps you see: your role, which a workspace administrator gives you, and your organisation's plan. If an app is missing from your top bar, one of them left it out.
Which apps you get
An app appears in the top bar and in All apps when your role can view something in it. A role that can view even one knowledge base or voice application gets that app.
| App | Appears when your role can |
|---|---|
| IntELIEDocs | View documents. Inside it, each kind of orchestrator needs its own permission too. |
| IntELIEKonnect | View import connectors or export connectors. |
| Knowledge Base | View a knowledge base. |
| Voice IntELIEgence | View voice applications. |
| Access Control | View users, departments, groups, invitations or roles. |
| Audit Logs | View audit events. |
| Billing Center | View the billing account. |
| Developers | List API integrations. |
The plan comes first. A product your organisation has not bought stays hidden even from a role that holds every permission. Administrators are the exception: All apps shows them those products at the bottom, greyed out and marked Not in your plan, so they can see what exists.
The rest of the workspace follows the same rules. The Create menu lists only what you can create, search offers only pages you can open, and the dashboard reports only on your apps.
What a refusal looks like
| What you see | What it means | What to do |
|---|---|---|
| A dialog: You do not have access to the app. | Your organisation has the app, but your role does not include it. You reach this from a link or a saved address. | Select Close to go to the dashboard, then ask a workspace administrator. |
| A dialog saying the app is not part of your plan, with What you get. | Your organisation's plan does not include it. No role can change that. | Select Close. An administrator can add it by changing the plan. |
| A page headed Access denied, with Go to overview. | You opened Developers without access to it. | Select Go to overview, then ask for access if you need it. |
| 403 and Access Forbidden inside an app, with Go Back and Back to Home. | You can open the app, but not the record or list on this page. | Ask an administrator to check your role. |
| A button is greyed out and its tooltip says you do not have permission. | Your role can see this but not change it. | Ask an administrator for the permission, naming the button. |
| A drop-down, panel or count is empty, with no message. | A supporting part of the page was refused, or there is nothing to show. | If the rest of the page works, treat it as a permission gap. |
Being refused never signs you out.
Refused, or genuinely empty?
An empty list on a page that otherwise works usually means there is nothing yet, or a filter is hiding everything. Clear your filters before you suspect your role. A list that reads Couldn't load this list or similar is a loading problem, not a permission one: select Retry or reload the page.
Checking what you hold
Open your account menu and select Account Settings. It lists your Roles, Departments and Groups, which you cannot change yourself. What each role allows is set in Access Control, and only a workspace administrator can change it. When you ask, say which page you were on and what you were trying to do.
Next
- Your profile - where your roles are listed.
- Permissions and module visibility - what each permission covers.
- How access control works - roles, departments and groups.