Resetting your password
Use this when you cannot sign in, or just want a different password — there is no password control inside the signed-in app. Two links start the same reset: Forgot password? on the ElieHub sign-in card, and Forgot Password? on the page where you type your password. Both land on the same Elie page.
Steps
Open ElieHub and select Forgot password?, below the Tenant user tile. If you are already on the password page, its Forgot Password? link brings you to the same place.
On Forgot your password?, type your address in Email and select Send reset link. Check your email replaces the form — the same wording for every address, registered or not.
Open the plain-text email Reset your ELIE password and follow its link within 30 minutes. Ignoring the email leaves your password unchanged.
On Reset password, fill New password and Re-enter password — 8 to 128 characters, no other rule. Show password reveals what you typed. Set new password stays disabled until both fields match and fit.
Back on the sign-in card, select Tenant user, type your address in Enter email and your new password in the field labelled
Create password*— that is where an existing password goes — then select Login.
What success looks like
- A green Password updated. Sign in with your new password. message on the sign-in card.
- The new password signs you in; the old one no longer works.
When a reset link has expired
A reset link lasts 30 minutes and works once, but nothing is checked when the page opens — a dead link still shows a normal Reset password form. You find out only when you select Set new password, and the link is spent either way: request a fresh one.
If something goes wrong
| Symptom | Likely cause | What to do |
|---|---|---|
| No Forgot Password? link where you type your password. | That link is only shown when your workspace has been configured with somewhere to send you. | Return to the sign-in card and select Forgot password? instead — it starts the same reset. |
| Check your email appeared, but nothing arrives. | The address may be mistyped or unregistered; the confirmation never says. | Retry with the address your invitation went to. |
| Password must be between 8 and 128 characters. | Too short or too long. | Adjust the length — the only rule. |
| Passwords do not match. | The two fields differ. | Reveal both with Show password and retype. |
| Reset link is invalid instead of the form. | The link arrived incomplete, often broken by a mail client. | Select Request a new link. |
Next
- Signing in — the full sign-in flow.
- Accepting an invitation — first-time access.
- Your profile — your account details.