Skip to main content
Workspace admin/intelie-konnect/import-connectors

Enabling, disabling and deleting a connector

Enabling is the switch that makes a connector real: only an Active connector is run by the scheduler and only an Active connector can be bound to an orchestrator.

What you'll need
  • The IntelieKonnect module visible in your left-hand navigation.
  • These permissions: IntelieKonnect — Update, IntelieKonnect — Delete.
  • A connector whose Engagement Status is Connected. Verification comes first — Enable is not available without it.

If IntelieKonnect isn't in your navigation, your role doesn't have visibility for it — ask a workspace administrator, or see Permissions and module visibility.

Enabling​

  1. Open the connector and stay on Overview. Under Connector Details you want two things together: Connector Status reading Initialised, and Engagement Status reading Connected. That pair is the state Enable expects. If Engagement Status says anything else, verify first — see Verifying a connector.

  2. Select Enable. Watch Connector Status in that same Connector Details panel: it changes from Initialised to Active, and the scheduler starts running the connector from that moment. Engagement Status is unaffected and stays Connected.

Enable requires Engagement Status = Connected. This is a hard rule, and a good one: it stops a connector being switched on with credentials nobody has ever proved, which would otherwise fail quietly on a schedule at three in the morning.

Disabling​

Select Disable. Status becomes Disabled and the connector goes inert immediately — the scheduler skips it from that moment.

Disabling keeps everything: credentials, configuration, schedule, and the bindings to orchestrators. It is a pause, not a teardown. Enable again and it resumes with the same setup.

Reach for it when:

  • The source system is down for maintenance and you would rather not collect failures.
  • Someone is changing credentials at the other end.
  • You need deliveries to stop right now, without unpicking anything.

Disabling an import connector stops new documents arriving. Documents already in flight continue processing — disabling closes the door, it does not empty the room.

Deleting​

Open the connector, select Delete, and confirm in the Delete Connector dialog with Yes, Delete.

Delete is blocked while a connector is Active. Disable it first. That is deliberate: deleting a running connector would break whichever orchestrators are bound to it, with no warning to the people relying on them.

A Draft can always be deleted — nothing depends on it yet.

:::caution Deleting is permanent The connector, its stored credentials and its bindings go together. Any orchestrator bound to it loses that import channel. If you are replacing a connector, add the replacement to the orchestrator's Import Channels before deleting the old one, so there is no window where nothing is arriving. :::

What success looks like​

  • Enable → Status reads Active. The connector appears as available on an orchestrator's Import Channels tab.
  • Disable → Status reads Disabled, and the configuration and schedule are still there when you look.
  • Delete → the connector is gone from the list and cannot be recovered.

If something goes wrong​

SymptomLikely causeWhat to do
Enable is unavailable.Engagement Status is Not Connected.Verify the credentials — see Verifying a connector.
Delete is refused.The connector is Active.Disable it first, then delete.
It is Active but nothing arrives.It is not bound to an orchestrator, or it has no schedule.Check both — see Binding a connector to an orchestrator and Schedules.
It went Active → Not Connected on its own.Credentials lapsed since you enabled it.Re-verify. It stays Active and keeps its bindings, so nothing else needs redoing.
An orchestrator stopped receiving documents and nobody changed it.Somebody disabled the connector.Check Status. Disabled is silent by design — it produces no errors, just nothing.

Next​

Steps verified against elie-tenant-ui 0.1.2 on . Something wrong with this page?