Connector statuses explained
Every connector shows two badges, in the list and on its Overview tab: Status and Engagement Status. They are independent — see How connectors work. This page is the reference for both.
Status — where the connector is in its life
| Status | What it means | What you can do |
|---|---|---|
| Draft | Created but inert. No credentials yet, the scheduler ignores it entirely, and it cannot be bound to anything. | Finish the Configuration tab, then verify. Safe to leave indefinitely. |
| Initialised | Configured and saved, but not switched on. Still fetches nothing. | Verify the credentials if you haven't, then Enable it. |
| Verification Pending | An Authenticate handshake with the provider is in flight — you have been sent to Google or Microsoft and Elie is waiting for the answer. | Finish signing in in the other tab. If you abandon it, the connector returns to Initialised on its own. |
| Verification Failed | The credential check ran and was refused. | Open Configuration, fix the credentials, and verify again. The message on the page names the reason. |
| Active | Enabled and verified. The scheduler runs it, and it can be bound to an orchestrator. | Nothing — this is the working state. |
| Disabled | Switched off by hand. Configuration and bindings are kept, but it is inert again. | Enable to resume, or delete it. |
Two rules worth knowing before you need them:
- Enable requires Engagement Status = Connected. You cannot switch on a connector whose credentials have not been proved.
- Delete is blocked while a connector is Active. Disable it first. A Draft can always be deleted.
Engagement Status — whether the credentials still work
| Engagement Status | What it means | What you can do |
|---|---|---|
| Connected | The last credential check succeeded. | Nothing. |
| Not Connected | Either no check has ever run, or the last one failed. | Verify — see Verifying a connector. |
Not Connected is the normal state for a brand-new connector. It is not an error until you have actually tried to verify.
The combination that confuses everyone
Active + Not Connected means the connector is switched on, but Elie can no longer get in. It is almost always an expired password, a revoked app password, or a rotated key — the credentials worked when you enabled it and have lapsed since.
The connector stays Active on purpose: nothing about your configuration is wrong, so Elie does not tear it down. Re-verify on the Configuration tab and it returns to Connected without needing to be re-enabled or re-bound.
Filtering by status
Both badges are their own columns in the list — STATUS and ENGAGEMENT STATUS — and the list can be narrowed by either. Select Filter By, choose the Status or Engagement Status tab, tick the values you want, and select Apply.
Select All and Clear act on the tab you are looking at; Reset Filters clears every tab at once. The button label carries a count — Filter By (2) — whenever filters are active, which is the quickest way to notice that a list is not showing you everything.
Next
- Verifying a connector — how Ping and Authenticate differ.
- Enabling and disabling — moving between Initialised, Active and Disabled.
- IntelieKonnect troubleshooting — symptoms and fixes.