Status reference
Elie labels state with a badge on nearly every row and detail page. This is the whole vocabulary, module by module: the badge as it appears, what it means, and what it is waiting on. A value Elie does not recognise appears as its raw name in grey instead of a styled badge.
Document statuses
The Status badge on an IntelieDocs document, in the list, on its card and on its own page.
| Badge | What it means | What to do |
|---|---|---|
| Uploaded | The file was accepted. Processing has not begun. | Nothing — it moves to Processing on its own. |
| Processing | Elie is reading the document and running the orchestrator's steps. | Wait. |
| Password Required | The file is locked, so processing stopped. A request, not a failure. | Open the document and select Enter Password. |
| Waiting for Review | Reading finished; a person must confirm or correct what was found. | Review the extracted fields, then select Mark as Reviewed. |
| Completed | Processing finished and nothing is waiting on you. | Nothing. |
| Exporting | Delivery to a bound connector is in flight. | Wait. |
| Queued for Export | Held for a scheduled connector's next run. | Wait, or deliver it now. |
| Exported | Delivered to every connector bound to the orchestrator. | Nothing. |
| Partially Exported | Some bound connectors took it, others refused it. | Hover the badge — it names each connector as Delivered or Failed — then select Retry export. |
| Export Failed | No connector accepted it. | Hover the badge for the reason, fix that connector, then select Retry export. |
| Exception | Processing itself failed. Documents stop here. | Handle the exception. |
| Archived | Set aside. Still readable and downloadable. | Nothing, or delete it. |
Every badge above can be filtered for from View Status (All). Delete is unavailable while a document is Uploaded, Processing, Exporting or Queued for Export — those are either still running or already in flight.
Document classification levels
Shown against Classification Level on a document, this is how confident the classifier was in the class it picked. It is not a processing state.
| Badge | What it means |
|---|---|
| High | A confident match. |
| Medium | A reasonable match, worth a glance. |
| Low | A weak match — check the class is right. |
Connector Status
Where a connector is in its life. One of the two badges on every connector.
| Badge | What it means | What to do |
|---|---|---|
| Draft | Created but inert — no credentials, and the scheduler ignores it. | Finish Configuration, then verify it. |
| Initialised | Configured and saved, but not switched on. It still fetches nothing. | Verify it, then select Enable. |
| Verification Pending | A sign-in handshake with the provider is in flight. The page refreshes itself every few seconds. | Finish signing in in the other tab. |
| Verification Failed | The credential check ran and was refused. | Fix the credentials on Configuration, then verify again. |
| Active | Switched on and verified. The scheduler runs it. | Nothing. Every settings tab is read-only while it is Active. |
| Disabled | Switched off by hand. Configuration and bindings are kept. | Select Enable to resume — see Enabling, disabling and deleting. |
Connector Engagement Status
Whether the credentials still work. This axis is independent of Status.
| Badge | What it means | What to do |
|---|---|---|
| Connected | The last credential check succeeded. | Nothing. |
| Not Connected | No check has run yet, or the last one failed. Normal for a new connector. | Verify it. |
How the two combine:
- Enable appears only once Engagement Status reads Connected. A connector that has never verified shows no button at all.
- Only connectors that are both Active and Connected can be picked as a channel on an orchestrator, or run by hand.
- Delete is hidden while a connector is Active. Disable it first.
- One failed run can move both badges at once: a refused credential sets Not Connected and Disabled together.
Knowledge base ingest statuses
The badge on a knowledge base document and on its ingest job.
| Badge | What it means | What to do |
|---|---|---|
| Queued | Accepted, waiting for a worker. | Wait. |
| Processing | A worker is running the Stage shown beside it. | Wait. Progress reflects the state, not how much work is done. |
| Indexed | Finished. Answers can cite the content. | Nothing. |
| Failed | The end of the road for this item. | Read the Error tag beside the stage — see Ingest statuses explained. |
| Deleting | A removal is in flight. | Wait. |
| Deleted | Removed from the index. | Nothing. |
A job row can also read Completed — treated the same as Indexed — or Cancelled; neither is offered by the State filter, which lists only the first four. A pill may carry a suffix, so Indexed · v2 means a newer version of that document exists.
Knowledge base version statuses
Each version of a knowledge base document carries its own badge. Two of the four do not read the way you would guess.
| Badge | What it means | What to do |
|---|---|---|
| Processing | The version is still being ingested. | Wait. |
| Current | The version answers are drawn from. | Nothing. |
| Archived | Superseded by a newer version. | Nothing. |
| Failed | The version could not be ingested. | Upload it again — see Uploading documents. |
Voice conversation statuses
The pill on a conversation row and on its detail page.
| Badge | What it means | What to do |
|---|---|---|
| Queued | Accepted, no stage dispatched yet. | Wait. |
| Running | The pipeline is working on it. | Wait. |
| Paused | A stage stalled and the watchdog stopped the run. | Open it and select Resume — it continues from the stalled stage. |
| Waiting for Review | The pipeline finished, but nobody has approved it. | Check the outputs, then approve it. |
| Completed | Finished and approved. Approval is permanent — it can no longer be edited. | Nothing. |
| Partially completed | The run ended with some outputs missing. A pipeline outcome, not a review state. | Open it to see which outputs are there. |
| Exception | The pipeline failed. | Hover the badge — the tooltip carries the failed stage and the reason. |
While a run is in flight the pill usually names the stage instead of reading Running — Transcribing, Mapping speakers, Redacting, Classifying, Understanding, Embedding or Exporting. A stalled run names its stage too, as Understand · timed out rather than Paused. The list's own filter groups all of that under one chip, Processing.
Voice pipeline stage statuses
The per-stage squares in the mini-stepper, and the colour key beneath the list.
| Badge | What it means | What to do |
|---|---|---|
| Pending | Not reached yet. | Wait. |
| Running | In progress. | Wait. |
| Timed out | The stage stalled and the watchdog stopped it. | Select Resume on the conversation. |
| Done | Finished. | Nothing. |
| Skipped | Turned off for this application — drawn dashed and empty. Only PII redact, Classify and Export are skippable. | Nothing, unless you expected that stage — then check the application's settings. |
| Failed | The stage errored, and the conversation reads Exception. | Hover the failed square for the reason. |
Voice sentiment bands
One five-point band, from a score between −1 and 1.
| Band | Score |
|---|---|
| Very negative | −0.60 and below |
| Negative | −0.60 to −0.15 |
| Neutral | −0.15 to 0.15 |
| Positive | 0.15 to 0.60 |
| Very positive | 0.60 and above |
The chip prints the signed score beside the band, so a reading looks like Positive +0.42. Where no score was produced it reads "Sentiment not computed" instead.
Voice grade bands
A grading score of 0–100 becomes one letter and one label.
| Band | Letter | Score |
|---|---|---|
| Excellent | A | 90–100 |
| Good | B | 80–89 |
| Fair | C | 70–79 |
| Needs improvement | D | 60–69 |
| Poor | F | below 60 |
The pass mark is 70: at or above it the pill carries a tick, below it a warning triangle. A conversation with no score reads Grading not enabled / not run.
Voice classification confidence
How sure the classifier was about the class it chose, shown against Confidence on the conversation's outputs.
| Badge | What it means |
|---|---|
| High | The classifier was confident. |
| Medium | A reasonable match, worth a glance. |
| Low | A weak match — check the class is right. |
| Manual | Set by a person, not the classifier. |
Voice action-item priority
The chip on each action item Elie draws out of a conversation.
| Badge | What it means |
|---|---|
| High | The most urgent of the three. |
| Med | The middle band. The label is shortened — it never reads "Medium". |
| Low | The least urgent. |
User statuses
Access Control renders these in capitals, exactly as shown.
| Badge | What it means | What to do |
|---|---|---|
| ACTIVE | The account can sign in. | Nothing. |
| PENDING | Invited, and the invitation has not been accepted yet. | Chase it — see Tracking invitations. |
| DISABLED | Switched off by an administrator. Cannot sign in; the account and its roles are kept. | Re-enable it — see Managing users. |
| DELETED | Removed from the organisation. The row keeps this badge. | Nothing. |
Invitation statuses
| Badge | What it means | What to do |
|---|---|---|
| ACCEPTED | The invitee signed up, and now appears as a user. | Nothing. |
| PENDING | Sent, not yet accepted. Its badge is blue, where a user's PENDING is amber. | Wait, or revoke it. |
| EXPIRED | It lapsed before it was accepted. | Invite them again. |
| REVOKED | Cancelled before it was accepted. | Invite them again if it was cancelled by mistake. |
Role types
| Badge | What it means | What to do |
|---|---|---|
| SYSTEM | A role that ships with the platform. | Nothing — a locked role's permission matrix is read-only. |
| CUSTOM | A role your organisation created. | Edit it — see Managing roles. |
Next
- Document statuses explained — the same badges in lifecycle order, and the tooltips that carry the reason.
- Connector statuses explained — filtering by Status, and the Active plus Not Connected trap.
- Ingest statuses explained — the Stage column beside each ingest state.