Status reference
Elie labels state with a badge on nearly every row and detail page. This is the whole vocabulary, module by module: the badge in the colours the product gives it, what it means, and what it is waiting on. A value Elie does not recognise appears as its raw name in grey.
Document statuses
The Status badge on an IntELIEDocs document, in the list, on its card and on its own page.
| Badge | What it means | What to do |
|---|---|---|
| Uploaded | Offered in the status filter, but no document sits in it. A new document opens at Processing. | Nothing. |
| Processing | Elie is reading the document and running the orchestrator's steps. | Wait. |
| Password Required | The file is locked, so processing stopped. Nothing has failed; Elie needs the password. | Open the document and select Enter Password. |
| Waiting for Review | Reading finished; a person must confirm or correct what was found. | Review the extracted fields, then select Mark as Reviewed. |
| Completed | Processing finished and nothing is waiting on you. | Nothing. |
| Exporting | Delivery to a bound connector is in flight. | Wait. |
| Queued for Export | Held for a scheduled connector's next run. | Wait, or deliver it now. |
| Exported | Delivered to every connector bound to the orchestrator. | Nothing. |
| Partially Exported | Some bound connectors took it, others refused it. | Hover the badge to see each connector marked Delivered or Failed, then select Retry export. |
| Export Failed | No connector accepted it. | Hover the badge for the reason, fix that connector, then select Retry export. |
| Exception | Processing itself failed. Documents stop here. | Handle the exception, then select Re-run. |
| Archived | Offered in the status filter, but no document sits in it. Removing a document takes it out of the list rather than archiving it. | Nothing. |
Every badge above can be filtered for from View Status (All). Remove is unavailable while a document is Processing, Exporting or Queued for Export, because it is still running or already in flight. Re-run is offered, where your role allows it, on every other badge except Password Required, and asks you to confirm everywhere but Exception, because it discards the result and any reviewer corrections. See Signing off and re-running a document.
Document classification levels
Shown against Classification Level on a document, this is how confident the classifier was in the class it picked. It is not a processing state.
| Badge | What it means |
|---|---|
| High | A confident match. |
| Medium | A reasonable match, worth a glance. |
| Low | A weak match. Check the class is right. |
Connector Status
Where a connector is in its life, shown as Connector Status on its Overview tab.
| Badge | What it means | What to do |
|---|---|---|
| Draft | Saved before it was finished. The scheduler ignores it. | Finish Configuration and submit it. |
| Initialised | Configured and saved, but not switched on. It fetches and delivers nothing yet. | Verify it, then select Enable. |
| Verification Pending | A sign-in with the provider is under way. The page checks again every few seconds. | Finish signing in with the provider. If you don't within a few minutes, the attempt lapses. |
| Verification Failed | The provider sign-in did not complete: it was refused, or it timed out. | Verify again. |
| Active | Switched on. The scheduler runs it. | Nothing. Every settings tab is read-only while it is Active. |
| Disabled | Switched off, by hand or by Elie when its credentials stopped working. Configuration and bindings are kept. | Fix what Engagement Status reports, then select Enable (see Enabling, disabling and deleting). |
The connector lists shorten this to one pill under Status: Active or Inactive. Hover it for the full status.
Connector Engagement Status
Whether the credentials work. This is independent of Connector Status, and the lists show it under Engagement.
| Badge | What it means | What to do |
|---|---|---|
| Connected | The last credential check succeeded, or the connector type needs no credentials. | Nothing. |
| Not Connected | No check has succeeded yet. Normal for a new connector. | Verify it. |
| Authentication Failed | A check ran and the provider refused the credentials, or credentials that used to work have stopped working. | Update the credentials on Configuration and verify again. |
How the two combine:
- Enable appears only once Engagement Status reads Connected.
- Only connectors that are Active and Connected can be picked as a channel on an orchestrator or as a knowledge base source, or run with Fetch now. SQL Database and MongoDB connectors are never offered as IntELIEDocs channels; use them from a knowledge base or Voice IntELIEgence.
- Remove is hidden while a connector is Active. Disable it first.
- When Elie finds that working credentials have gone dead, it sets Disabled and Authentication Failed together, so the connector stops running until someone fixes it.
Knowledge base status
The pill on each knowledge base card, and beside its name once you open it.
| Badge | What it means |
|---|---|
| Indexed | It holds documents or Q&A pairs and answers from them. |
| Processing | Still being set up, with content being added. |
| Empty | No documents and no Q&A pairs yet, or the knowledge base has been retired. |
Knowledge base ingest statuses
The badge on a knowledge base document, and under State on Ingest status.
| Badge | What it means | What to do |
|---|---|---|
| Queued | Accepted, waiting for a worker. | Wait. |
| Processing | A worker is running the Stage shown beside it. | Wait. Progress reflects the state, not how much work is done. |
| Indexed | Finished. Answers can cite the content. | Nothing. |
| Failed | Ingest stopped at the stage shown, and the item will not be retried on its own. | Hover the Error tag for the reason, then see Ingest statuses explained. |
| Deleting | A removal is under way. | Wait. |
| Deleted | Removed from the index. The documents list hides these unless you tick Select all in its status filter. | Nothing. |
A job on Ingest status can also read Completed (treated the same as Indexed) or Cancelled. That screen's status filter offers only Queued, Processing, Indexed and Failed.
When a newer version of a document is still processing or has failed, the document's badge carries the live version's number, as in Indexed · v1, and a second chip beside it reads (v2) processing… or (v2) failed. The older version keeps answering in the meantime.
Knowledge base version statuses
Each version of a knowledge base document carries its own badge. Two of the four do not read the way you would guess.
| Badge | What it means | What to do |
|---|---|---|
| Processing | The version is still being ingested. | Wait. |
| Current | The version answers are drawn from. | Nothing. |
| Archived | Superseded by a newer version. | Nothing. |
| Failed | The version could not be ingested. | Upload it again (see Uploading documents). |
Voice conversation statuses
The pill on a conversation row and on its detail page.
| Badge | What it means | What to do |
|---|---|---|
| Queued | Accepted, no stage started yet. | Wait. |
| Running | The pipeline is working on it. | Wait. |
| Paused | A stage stalled and the watchdog stopped the run. | Open it and select Resume. The run continues from the stalled stage. |
| Waiting for Review | The pipeline finished, but nobody has approved it. | Check the outputs, then select Approve. |
| Completed | Finished and approved. Approval is permanent, so outputs and speaker assignments can no longer be edited. | Nothing. |
| Partially completed | A step the run can survive failed, such as speaker identification, classification, adding the conversation to the knowledge base or exporting it. The rest produced outputs. This is unrelated to review. | Hover the badge for the failed stage and the reason. |
| Exception | A step the run cannot do without failed: transcription, understanding, or PII redaction unless the application lets redaction fail open. | Hover the badge. The tooltip gives the failed stage and the reason. |
While a run is in flight the list usually names the stage instead of reading Running: Transcribing, Mapping speakers, Redacting, Classifying, Understanding, Embedding or Exporting. A stalled run names its stage too, such as Understand · timed out. The list's View Stage (All) filter groups every in-flight stage under one option, Processing.
Voice pipeline stage statuses
The per-stage squares in the mini-stepper, and the colour key beneath the list.
| Badge | What it means | What to do |
|---|---|---|
| Pending | Not reached yet. | Wait. |
| Running | In progress. | Wait. |
| Timed out | The stage stalled and the watchdog stopped it. | Select Resume on the conversation. |
| Done | Finished. | Nothing. |
| Skipped | Turned off for this application, and drawn with a dashed outline. Only PII redact, Classify and Export can be skipped. | Nothing, unless you expected that stage to run. If so, check the application's settings. |
| Failed | The stage errored. | Hover the failed square for the reason. |
Voice knowledge base embedding
A second chip beside a conversation's status when its application sends conversations to a knowledge base. It never changes the conversation's own status, and the list and header hide it once the conversation is in.
| Badge | What it means |
|---|---|
| Waiting to embed | It will be added once its processing finishes. |
| KB queued | Queued to be added. |
| Embedding | Being added now. |
| Embedded | In the knowledge base. |
| Embed failed | It couldn't be added. Hover or select the chip for the reason. |
| Embed skipped | Not added, for the reason the chip gives. |
Voice export deliveries
The pill on each row of an application's Export page.
| Badge | What it means |
|---|---|
| Pending | Not delivered yet. |
| Delivered | The destination accepted it. |
| Failed | The destination refused it. Hover the pill for the error. |
Voice sentiment bands
A conversation's sentiment score runs from -1 to 1. The chip shows a face and the band; hover it for the signed score, such as +0.42. Averages over many conversations use Strongly negative, Mostly negative, Mostly neutral, Mostly positive and Strongly positive instead.
| Band | Score |
|---|---|
| Very negative | Below -0.60 |
| Negative | From -0.60, up to -0.15 |
| Neutral | From -0.15, up to 0.15 |
| Positive | From 0.15, up to 0.60 |
| Very positive | 0.60 and above |
Where no score was produced, the conversation reads Sentiment not computed, never Neutral.
Voice grade bands
A grading score of 0-100 becomes one letter and one label, and the chip shows all three, as in A · Excellent · 92%.
| Band | Letter | Score |
|---|---|---|
| Excellent | A | 90-100 |
| Good | B | 80-89 |
| Fair | C | 70-79 |
| Needs improvement | D | 60-69 |
| Poor | F | Below 60 |
On Grading, each criterion's bar marks a 70% pass line, with a tick at or above it and a warning triangle below. A conversation with no grade shows a dash in lists and Grading not enabled / not run. on its own page.
Voice classification confidence
How sure the classifier was about the class it chose, shown against Confidence on the conversation's outputs.
| Badge | What it means |
|---|---|
| High | The classifier was confident. |
| Medium | A reasonable match, worth a glance. |
| Low | A weak match. Check the class is right. |
| Manual | A person set it by hand. |
Voice action-item priority
The chip on each action item Elie draws out of a conversation.
| Badge | What it means |
|---|---|
| High | The most urgent of the three. |
| Med | The middle band. The label is always shortened and never reads "Medium". |
| Low | The least urgent. |
User statuses
Access Control renders these in capitals, exactly as shown.
| Badge | What it means | What to do |
|---|---|---|
| ACTIVE | The account can sign in. | Nothing. |
| PENDING | Rare on Users: someone joins the list when they accept their invitation. | Look on Invitations instead. Tracking invitations shows how. |
| DISABLED | Switched off by an administrator. Cannot sign in; the account and its roles are kept. | Select Activate on the row, as described in Managing users. |
| DELETED | Removed from the organisation. Users hides removed accounts. | Nothing. |
Invitation statuses
Invitations lists only the invitations someone can still act on.
| Badge | What it means | What to do |
|---|---|---|
| PENDING | Sent, not yet accepted. Its badge is blue, where a user's PENDING is amber. | Wait, select Resend, or select Revoke. |
| EXPIRED | It lapsed before it was accepted. | Select Resend, which sends a fresh link on the same invitation. |
An accepted invitation leaves the list, because the person now appears on Users, and a revoked one leaves it too. Platform staff still see both, badged ACCEPTED and REVOKED.
Role types
| Badge | What it means | What to do |
|---|---|---|
| SYSTEM | A role that ships with the platform. | Nothing. A locked role's permissions are read-only. |
| CUSTOM | A role your organisation created. | Edit it (see Managing roles). |
Audit event outcomes
The badge on each row of Audit Logs, on both of its tabs.
| Badge | What it means |
|---|---|
| SUCCESS | The action went through. |
| DENIED | The action was refused, usually for lack of permission. |
| ERROR | The action was attempted and failed. |
A row with no badge came from a service that recorded no outcome.
Next
- Document statuses explained - the same badges in lifecycle order, and the tooltips that carry the reason.
- Connector statuses explained - filtering by status, and what each combination allows.
- Ingest statuses explained - the Stage column beside each ingest state.