The staff console
The staff console is where platform staff look after tenants, the organisations that use Elie, and the billing behind them. It is a separate application from the tenant workspace, with its own address and its own sign-in.
It manages organisations, not their content. Documents, knowledge bases, workflows and a tenant's own roles belong to that tenant's administrators, who manage them in the tenant workspace. See What is Elie and Managing users.
Getting around
Select the menu button at the far left of the header to open the Available Apps panel. The ELIE logo beside it returns you to Platform overview.
| App | What it is for |
|---|---|
| Overview | Platform overview, described below. |
| Tenants | Create, find and manage tenants. See Finding and creating a tenant. |
| Billing | The catalogue, prices, tenant accounts and the queues that need a decision. See Billing in the staff console. |
| Audit Logs | The audit trail of one tenant and one service. See Searching the staff audit trail. |
| Permissions | The permission catalogue every tenant's roles are built from. See The permission catalogue. |
Create in the header offers Add New Tenant from anywhere. Your name at the right opens Account Settings and Logout. A DLQ triage app appears only on installations that switch it on.
Platform overview
The console opens here. Every figure describes the estate as it is now, and Refresh reloads them all.
| Card | What it shows |
|---|---|
| Tenant counts | Total tenants, then Active, Suspended, Offboarding and Deleted. Each opens the tenant list filtered to that status. The captions add the share of the estate that is active, how many are suspended for non-payment, and how many are past the offboarding window. |
| Rated consumption | Credits charged across all meters, as bars for 7d, 30d or 12m, with Invoiced this period, Credit outstanding, an overdue figure and Prices to publish (meters with usage waiting for a price). |
| Needs attention | Held charges, Held payments, Parked usage and Connectors on billing hold, each with a count, the age of the oldest item and Review →. The Invitations expiring row is marked with an asterisk: its figure is a fixed placeholder. |
| Quick actions | Add tenant, Entitlement, Invite admin and Assign credit. |
| Entitlements & enforcement | Entitlements assigned, Tenants in debt and Enforcement in dry-run (tenants whose usage is priced but never refused). |
| Recent billing activity | The last few billing changes and who made them. All audit logs → opens the billing audit. |
Billing figures depend on your staff billing permissions. A card you cannot read shows a dash rather than zero.
If something goes wrong
| Symptom | Likely cause | What to do |
|---|---|---|
| Couldn't load tenant data. with Try again | The tenant service did not answer. | Select Try again. |
| Billing cards show a dash or Couldn't load. | The billing service is unreachable. | Try again in a few minutes; see Billing in the staff console. |
| An app is missing from Available Apps. | Your staff session does not include it. | Ask a platform administrator. |
Next
- Signing in to the staff console - how staff sign-in differs from a tenant user's.
- Finding and creating a tenant - the usual first task.
- Billing in the staff console - the billing app and its permissions.