Signing in to the staff console
The staff console is a separate application from the tenant workspace, with its own address, its own sign-in and its own session. It authenticates against a separate staff realm at the identity provider, so tenant credentials will not get you in — and signing in here does not sign you in there.
- The Staff console module visible in your left-hand navigation.
- A platform staff account, and the staff console address for your organisation. Tenant sign-in details do not work here.
If Staff console isn't in your navigation, your role doesn't have visibility for it — ask a workspace administrator, or see Permissions and module visibility.
Steps
Open your organisation’s staff console address — not the tenant workspace address. The sign-in page opens on its own, under a bar reading ElieHub above Agentic AI platform.
The card titled Log in your account reads Log in as platform staff via the identity provider. and offers one tile: Staff — Platform staff — tenant and entitlement management. Select it; there is no password box and no Tenant user tile.
The identity provider’s own page takes over — the card footer notes Powered by Keycloak. Enter your staff credentials. The hand-off is the same as in the tenant workspace: see Signing in.
A full-screen spinner appears while the console finishes the sign-in, then Overview opens. There is no persistent left-hand navigation here: you move around from the header, using the panel headed Available Apps.
Select your name at the right of the header, then Logout. There is no confirmation — you land back on the sign-in card.
What success looks like
- Overview opens under the subtitle Manage tenants, entitlements, and gateway across EliePlatform., with a Total Tenants count and one card per tenant status.
- The profile menu at the right of the header shows your name and email, with Account Settings and Logout.
- Opening the sign-in page again while still signed in takes you straight back to Overview.
If something goes wrong
| Symptom | Likely cause | What to do |
|---|---|---|
| Sign-in failed with Sign-in was cancelled or no authorization code was returned. | You left the identity provider's page, or used Back, before finishing. | Select Staff again and complete the page. |
| Sign-in failed with Sign-in could not be completed. Please try again. | The sign-in could not be finished. | Try once more; if it repeats, ask a platform administrator to check the account. |
| Access denied — You do not have permission to view this page. Contact your administrator if you believe this is a mistake. | The page you opened is not one this account can see. | Select Go to overview, then contact your administrator. |
| Login unavailable — Sign-in is not configured for this application. Contact your administrator. | No sign-in option is configured here. | Contact your administrator — nothing on the page can fix it, and Forgot password? disappears too. |
| You are back on the sign-in card without having signed out. | The session ends silently after 30 minutes of inactivity. | Sign in again. Activity in another staff console tab keeps it alive. |
Next
- The staff overview dashboard — what the counts on the landing page mean.
- Finding and reading a tenant — the usual first task after signing in.
- Signing in — the tenant workspace's own sign-in.