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Granting a tenant an entitlement

An entitlement licenses one tenant for one component of the platform, in full or down to one named feature. It sets what that tenant may reach; within a licensed module, their own administrator still decides which of their users may use it.

What you'll need
  • The Tenants module visible in your left-hand navigation.
  • A tenant that is not Offboarding or Deleted — the entitlement actions are hidden on both.

If Tenants isn't in your navigation, your role doesn't have visibility for it — ask a workspace administrator, or see Permissions and module visibility.

Steps​

  1. Select Tenants from the menu at the top left — the panel is headed Available Apps — then select the tenant’s name.

  2. In the tenant’s Settings sidebar, select Entitlements — a table of COMPONENT, FEATURE, TIER and ENABLED.

  3. Select Add Entitlement in the toolbar. A drawer headed Add Entitlement opens, with Tenant locked.

  4. Pick Component (required) — raw keys such as intelie_konnect or voice; any the tenant already holds in full are left out. Then Feature (required): * (all features) grants the whole component, or narrow it to one such as document_search.

  5. Pick Tier (required) — a label rather than a gate, defaulting to the tenant’s plan or to custom. Select Add; it is disabled until all three are set, and reads Saving… while it runs.

What success looks like​

  • Entitlement added successfully! appears and the drawer closes.
  • A new row shows your component and feature, with Yes under ENABLED.
  • The counter rises, for example Showing 4 from 4 items.

Editing or removing one​

Select Edit in a row to open Edit Entitlement: component, feature and tier are fixed, and only Limits change — Add Limit appends a Limit name (e.g. seats) and a numeric Value. Finish with Save Changes.

Select Remove, then confirm in the Remove Entitlement dialog. That withdraws the licence; what the tenant's users can still reach is enforced by the platform, not by this console.

If something goes wrong​

SymptomLikely causeWhat to do
No Add Entitlement in the toolbar.The tenant is Offboarding or Deleted, so it is read-only — ACTIONS goes too.Nothing can be granted or removed here.
Component offers only All components are already entitled.The tenant holds every component in full.Nothing is left to add.
The feature you want is missing from Feature.It is already granted, and * (all features) disappears once any specific feature is held.Check the FEATURE column, then edit or remove that row.
A red line reads Each limit needs a name. or Limit 'seats' must be a number.A row has no name, a duplicate name, or a non-numeric value.Give every row a unique name and a number; empty rows are ignored.
You want a module switched off but the row kept.ENABLED cannot be toggled here — the edit drawer only edits limits.Remove the entitlement and grant it again later.

Next​

Steps verified against elie-staff-ui 0.1.0 on . Something wrong with this page?