Granting a tenant an entitlement

An entitlement licenses one tenant for one component of the platform, such as intelie_konnect or voice. It decides what the tenant may reach at all; inside a licensed component, the tenant's own administrator still decides which of their people may use it.

What you'll need

• Access to Tenants in the staff console.
• A tenant that is not Offboarding or Deleted. On those two the entitlement actions are hidden.

If an area or a button is missing, your staff role does not include it. Ask a platform administrator to extend your access.

Steps

1. Open the tenant

   Open Tenants from the Available Apps panel and select the tenant’s name.

2. Open Entitlements

   Select Entitlements in the Settings rail. The table has one row per component: COMPONENT, FEATURES, TIER and ENABLED.

   

   Northwind Trading's Entitlements section listing seven components, each with All features, tier enterprise and Enabled Yes, with Add Entitlement ringed at the top right.

   Enlarge

3. Choose the component

   Select Add Entitlement. In the drawer, Tenant is locked; open Component and pick one, typing to search. Components the tenant already holds in full are left out.

   

   The Add Entitlement drawer for Northwind Trading: Tenant locked, Component billing, Features with * (all features) ticked, and Tier custom, above Cancel and Add.

4. Confirm the features and tier

   Under Features, * (all features) is ticked: it is the only grant the platform recognises, and it licenses the whole component. Tier starts on the tenant’s plan (or custom); it is a label on the row and does not change access.

5. Add it

   Select Add. It reads Saving… while it runs.

What success looks like

• 1 entitlement(s) added successfully! appears and the drawer closes.
• The component appears as a row reading All features, with Yes under ENABLED.
• The count beside Entitlements in the rail goes up by one.

Limits and removal

Select a component row to expand it into its feature rows; the edit and remove icons live there, never on the component row. Edit opens Edit Entitlement, where component, feature and tier are fixed and only Limits change: Add Limit adds a Limit name (e.g. seats) and a Value, then Save Changes. Remove asks you to confirm in Remove Entitlement and withdraws the licence straight away.

TIER or ENABLED reads Mixed when a component's rows disagree, and a warning icon appears when a component holds * (all features) alongside named features, which then add nothing.

If something goes wrong

Symptom	Likely cause	What to do
No Add Entitlement button, and no icons on the rows.	The tenant is Offboarding or Deleted, so its page is read-only.	Nothing can change on it.
Component shows All components are already entitled.	The tenant already holds every component in full.	Nothing is left to add.
Those entitlements were already granted.	Someone granted the same component a moment earlier.	Refresh the list with Refresh.
Each limit needs a name. or Limit 'seats' must be a number.	A limit row has no name or a value that is not a number.	Name every row and give it a number. Empty rows are ignored.
You want a component switched off but kept.	ENABLED cannot be toggled here.	Remove the entitlement and grant it again later.

Next

• Finding and creating a tenant - reaching the tenant you need.
• Deactivating and reactivating a tenant - the other way access ends.
• What your role can see - permissions on the tenant's side.