Inviting a tenant administrator
Invite Admin emails one person a link to create their account under a tenant — it is how you hand a new tenant over to its own people. The same invitation can also be sent as you create the tenant, from the Invite Admin (Optional) block of the Add New Tenant drawer.
- The Tenants module visible in your left-hand navigation.
- A tenant that is not Offboarding or Deleted — Invite Admin is hidden on both.
If Tenants isn't in your navigation, your role doesn't have visibility for it — ask a workspace administrator, or see Permissions and module visibility.
Steps
Select Tenants — from the Available Apps panel in the header, or a card on Overview — then select the tenant’s name in the TENANT NAME column.
In the toolbar above the tenant’s details, select Invite Admin. A drawer opens, titled Invite Admin to followed by the tenant’s name.
Both fields are required: Email (placeholder Ex: user@example.com) and Display Name (Ex: Jane Smith). Send Invitation stays greyed out until both are valid.
Select Send Invitation. It reads Saving… briefly, then Invitation sent successfully! confirms it and the drawer closes. Cancel discards what you typed.
What success looks like
- Invitation sent successfully! appears and both fields clear.
- The person receives an email whose link they open to create their account.
The invitation is fire-and-forget
Nothing is recorded on screen. This console holds no list of a tenant's administrators and no way to re-send or revoke an invitation. If the address was wrong, or the link no longer works, send a fresh one with Invite Admin.
If something goes wrong
| Symptom | Likely cause | What to do |
|---|---|---|
| No Invite Admin in the toolbar. | The tenant is Offboarding or Deleted, so its page is read-only. | Check the status badge beside the tenant's name. Invite from an Active or Suspended tenant. |
| Send Invitation stays greyed out. | Email or Display Name is empty or invalid. | Complete both. Enter a valid email address. and Display name can only contain letters, numbers, spaces and . ' - characters. appear under the offending field. |
| Something went wrong, or a message from the server. | The request was refused; the drawer stays open. | Read the message, correct the address if it names one, then send again. |
| The person never receives the email. | The address was mistyped, or the mail did not arrive. | Repeat the steps with the correct address — there is no re-send action. |
Next
- Accepting an invitation — what the recipient does next.
- Finding and reading a tenant — reopening a tenant's page.
- Entitlements — granting a component and feature.