Deactivating and reactivating a tenant

Deactivate moves an Active tenant to Suspended, and its users can no longer sign in. You record why, as a category and in your own words. Activate reverses it.

What you'll need

• Access to Tenants in the staff console.
• A tenant that is Active (to deactivate) or Suspended (to reactivate).

If an area or a button is missing, your staff role does not include it. Ask a platform administrator to extend your access.

Steps

1. Find the tenant

   Open Tenants from the Available Apps panel. Use the Deactivate icon on the tenant’s row, or open the tenant and select Deactivate above Tenant Details.

2. Choose a category

   The dialog asks Deactivate followed by the tenant’s name. Open Category and pick the closest: Non-payment, Abuse or misuse, Customer request, Security incident, Contract or trial ended, Under investigation, or the last option, Other, if none fits.

   

   The Deactivate Northwind Trading? dialog with Category set to Non-payment and Reason reading payment overdue, above Cancel and Deactivate.

3. Give a reason

   Type a Reason, for example payment overdue. With Other, the reason is the only record of why, so be specific. Deactivate stays greyed out until both fields are set.

4. Confirm

   Select Deactivate. Cancel changes nothing.

5. Reactivate when ready

   Open the suspended tenant and select Activate above Tenant Details, then Activate in the Activate Tenant dialog. The list has no activate icon.

What success looks like

• Tenant deactivated successfully! appears, the badge reads Suspended, and Tenant Details shows a Suspension Reason banner with your reason.
• A Non-payment suspension is counted in the non-payment line under Suspended on Platform overview.
• After Activate, Tenant activated successfully! appears, the badge reads Active and the banner is gone.

Removing is a different action

Remove sits beside Deactivate on the row and on the tenant's page. After you confirm with Yes, Remove in Remove Tenant, the tenant moves to Offboarding, its page becomes read-only and its subdomain is released. It cannot be brought back from the console, and a cleanup later marks it Deleted. Deactivate to pause a tenant; remove only to end it.

Deactivating stops sign-in, not billing: a suspended tenant keeps accruing daily base charges. See Managing a tenant's billing account.

If something goes wrong

Symptom	Likely cause	What to do
No Deactivate on the row or the page.	The tenant is not Active.	A Suspended tenant offers Activate on its page; Offboarding and Deleted tenants offer nothing.
Deactivate in the dialog stays greyed out.	Category is unset or Reason is empty.	Fill both.
Something went wrong and the status does not change.	The request was refused or the service was unreachable.	Select Refresh on the list to check the status, then try again.

Next

• Finding and creating a tenant - the list and its filters.
• A tenant's people and their access - blocking one person instead.
• The staff console - the tenant counts on Platform overview.