Conversation statuses

Every conversation shows one status badge, in the Status column of Conversations and next to its name on its own page. The badge tells you whether processing is still under way, whether someone needs to approve the result, and whether anything went wrong.

The lifecycle

Where a conversation can go next from each status. Flag & Retry also sends a conversation back from Waiting for review or Partially completed.

What each status means

Each status is shown in the colours of its badge in the product.

Status	What it means	What you can do
Queued	Accepted, and waiting for its first stage to start.	Wait.
Running	A stage is working on it. The badge usually names the stage instead: Transcribing, Mapping speakers, Redacting, Classifying, Understanding, Embedding or Exporting.	Wait. Nothing can be edited until processing ends.
Paused	A stage stopped responding and processing was paused. The badge names the stage, as in Understand · timed out.	Select Resume in its row menu or on its page. It carries on from that stage and nothing earlier is lost.
Waiting for review	Processing finished, and the application needs a person to approve the result.	Review it, then select Approve.
Completed	Approved, either by a reviewer or automatically because review is off.	Nothing. An approved conversation is locked.
Partially completed	A stage the result can do without (Speaker map, Classify or KB embed) failed, but the rest finished and the outputs exist.	Hover the badge for the stage and the reason, then run it again or approve it as it is.
Exception	A stage the result depends on failed: Transcribe, Understand, or PII redact when its failure mode is fail_closed.	Hover the badge for the reason, fix the cause, then open it and select Retry.

The Status (All) filter on Conversations uses the same names, except that it groups every running conversation under Processing.

Stage statuses

Along the top of a conversation's page, the Pipeline row marks each stage with an icon, and the Processing table on its Details tab names each stage's status in words.

Stage status	Icon	What it means
Pending	Empty grey circle	Not reached yet.
Running	Spinning	In progress.
Timed out	Amber clock	Stopped responding. The conversation is Paused at this stage.
Done	Green tick	Finished.
Skipped	Empty grey circle	Not used by this application, or not reached because an earlier stage failed.
Failed	Red cross	Errored. The Details tab gives the reason.

Knowledge base badges

When existing conversations are being added to a knowledge base that was attached later, a second badge can appear beside the status. It never changes the status itself. See Attaching a knowledge base.

Badge	What it means
Waiting to embed	Will be added once the conversation finishes processing.
KB queued	Queued to be added.
Embedding	Being added now.
Embedded	In the knowledge base. Shown on the Details tab only.
Embed failed	Could not be added. Hover it for the reason.
Embed skipped	Left out, for example because the transcript is empty.

Keeping the list up to date

While any row is queued, running, paused or being embedded, Conversations checks again every few seconds by itself. An open conversation updates as each stage finishes.

Next

• Reviewing a conversation - approving, re-running and resuming.
• Browsing conversations - filtering the list by status.
• How Voice IntELIEgence works - the stages in order.