Browsing conversations

Every call you review lives on the application's Conversations list. This page gets you to the right row, and shows how rows arrive and how to remove one.

What you'll need

• The Voice IntELIEgence module visible in your left-hand navigation.
• These permissions: Voice · App — VIEW, Voice · Conversation — VIEW.
• A voice application to look inside. Uploading a recording additionally needs voice.conversation.edit.

If Voice IntELIEgence isn't in your navigation, your role doesn't have visibility for it — ask a workspace administrator, or see Permissions and module visibility.

Steps

1. Open your voice application and select Conversations in its sidebar. Rows arrive newest first.

2. Upload conversation sits in the bar at the top of the application, so it works from any section — no need to return here to add a call. It takes WAV, MP3 or M4A up to 100 MB. IntelieKonnect imports also deliver rows.

3. The search box reads Search by conversation name. View Stage (All) filters on state — Queued, Processing, Paused, Completed, Waiting for Review, Partially completed, Exception — and View Channel (All) on origin: Manual upload or IntelieKonnect import. Each button counts your selections once you pick some.

4. The sort button names the current field, as in Sort By (Started). Inside it, the up and down arrows beside Conversation name, Started and Duration are the only sort control. Rows per page sets the page size.

5. Read across Conversation, Channel, Status, Duration, Started, Handled by and Actions, then select the conversation name. Sentiment and Grade are columns only while the application has those outputs on.

6. Select Delete in the row’s Actions column. Delete conversation asks Are you sure you want to delete and names the row — check that name, then confirm with Delete. To clear several, tick their rows and use the toolbar’s Delete.

What success looks like

• The count beneath the table matches what you filtered to, and rows still processing update on their own every few seconds — Refresh forces it.
• With nothing uploaded you get No conversations yet; with filters that match nothing, No conversations match your filters and Clear filters.

Before you confirm a delete

A delete cannot be undone, and it reaches past this list: the transcript goes from Knowledge Base and IntelieDoc too, wherever your permissions allow. Where they do not, the message afterwards names the system keeping a copy.

If something goes wrong

Symptom	Likely cause	What to do
Upload conversation is greyed out.	Manual upload is off, or the classifier is missing.	Point at the button for the reason, then fix it in Settings — Sources & Import or Templates & Routing.
Failed to delete conversation(s).	Every delete was refused.	Refresh the list, then try a single row.
A row reads Exception.	The list carries no error detail.	Open the conversation and read its Details tab.
A row sits at Paused.	A stage stopped responding.	Open it and select Resume on Details — nothing earlier is lost.
Rows stop at Waiting for Review.	The application requires human review.	Open each one and approve it; Completed follows.

Next

• Asking questions about conversations — put a question to the whole set.
• Application settings — which outputs, and so which columns, you get.